Frequently asked questions.
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Yes! I have a page on my website here where you can reach out and inquire about commissioning a piece. We can have an introductory conversation about what you are looking for, and discuss the subject, substrate, size, colors, look and feel, etc. When we have the information collected and mutually understood and agree to move forward, I will develop a total price for the piece, and we can complete a contract for the work. There is a 50% non-refundable deposit upon signing the contract and starting work. I will setup a review of the finished piece before shipping. I will allow one iteration of minor adjustments under the contract. Once the work is complete, the remaining balance is paid, and the piece will then be packaged and shipped to you. If you choose, I can also have the piece framed at an additional cost prior to shipment, so that the piece arrives ready to hang. All artwork is expertly packaged and insured for shipment. Commissions are not returnable once received.
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I take all major credit cards, as well as Klarna and PayPal.
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Both Klarna and PayPal offer installment options if that works best for you.
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Once an order is received, I will begin processing it for shipping. This includes an inspection to ensure the painting and frame (only original paintings are shipped framed unless otherwise previously coordinated – limited edition prints come matted) are properly packaged, padded, and protected for shipment. I take this part of the process very seriously, so that I know when a painting or limited edition print leaves my studio, it will arrive at its forever home safely and ready to unpack, hang, and enjoy. Original paintings will arrive framed and wired. Frames will be backed and have bumpers on the bottom corners. Paintings will arrive with a certificate of authenticity, thank you card, a write-up about the painting mounted on the back. The inspection/ packaging process will take up to one week so I can make sure everything is as it should be when it leaves the studio. All orders are shipped UPS ground unless otherwise previously coordinated. Once the order ships, you will be notified with the shipping and tracking information. Shipping typically can take up to another week, so orders can take up to two weeks to arrive unless otherwise previously coordinated.
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Shipping costs for orders within the United States are included in the painting/ print price. International orders will include an additional fee for shipping outside the United States. Domestic orders are shipped through UPS Ground. If you prefer to use a different shipping method, just reach out to us in advance and we will work together to meet your needs.
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You may request a return within 30 days of delivery. Please contact me before sending your purchase back so I can provide return instructions.
For returns unrelated to an item arriving damaged or an incorrect order, buyers are responsible for return shipping costs and secure packaging. Items must arrive back in their original, undamaged condition to qualify for a refund. Items damaged during return shipping will not be refunded. I recommend using a tracked shipping service with insurance covering the purchase price.
Refunds are issued after the returned item has been received and inspected.
If your order arrives damaged or you receive the wrong item, please contact me with photos of the item and packaging before returning it so I can help resolve the issue.
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Which purchases are not eligible for returns or refunds?
For returns unrelated to an item arriving damaged or an incorrect order, refunds are not available for:
Items returned in altered or damaged condition, or with missing parts.
Return requests made more than 30 days after delivery.
Sale items.
Commissioned artwork.
Purchases made at art fairs or other art events.
If your purchase arrives damaged or you receive the wrong item, please contact me so I can help resolve the issue.
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I would be happy to discuss that with you. Just reach out and we can discuss how we might work together.
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I have artwork in the Starry Night Gallery in Daytona Beach, Florida.
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I am always happy to discuss opportunities to work with others.
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I can accept visits at my home studio by appointment.
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While I have not had the opportunity to do so, I would be open to having that discussion. Just reach out and we can see how we might work together.
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I do use all archival materials, and I make every effort to use environmentally friendly materials and practices, and I am always looking to improve my practices in this regard. My materials are all professional grade paints by Daniel Smith, Da Vinci, Schminke, Windsor and Newton, and Holbein. For other materials, I use paper from Arches and Fabriano. For my canvases, I prepare them with Gesso from Golden, and watercolor ground from Daniel Smith. My Fixative (to preserve watercolor paintings not under glass, I use SpectraFix FinalFix Advanced Fixative. I also work with other small businesses wherever possible (art supplies, frames, etc.)
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This information is unique to each print and can be found in the product descriptions for each piece on the website.
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Yes! Each original piece and each limited-edition print is shipped with a Certificate of Authenticity, with a unique numbered holographic sticker. These stickers are affixed to the certificate, which also denotes the date the artwork was completed, and the number of the print. I keep the sister to each numbered sticker in a master inventory of everything I sell, so if there is a question regarding authenticity of an original print or painting, I can clarify referencing my records.
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I am more than happy to help customers with matting or framing options if they like. I typically will frame all originals in a solid maple floating frame, so it arrives ready to hang in its forever home. However, if you prefer something different just reach out and I have local framers who can assist. Please bear in mind that this will require additional cost and time to fulfill, but I will not charge any markups for framing. What I charge is what the framers charge me. Please be sure to reach out prior to purchasing so that we can coordinate and we are on the same page with regard to the finished product, and the framing/ packaging/ shipping schedule. I want to make sure you know what to expect, and when you can expect your artwork to arrive.
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I am always available at my email: dmcphee@littleriverartworks.com, or you can also call me at (802) 585 6985. I will respond within 24 hours. You can also contact us here.
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Every original painting is carefully prepared and packaged to protect it during transit. Artwork is secured with protective materials appropriate to its size, surface, and framing, then placed in a sturdy shipping carton.
Each original includes a certificate of authenticity.
Shipping arrangements, costs, and any special handling requirements are confirmed during the purchasing process.
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Each limited edition print is carefully inspected, signed, and individually numbered before shipment. A certificate of authenticity accompanies the print, documenting its title, edition number, and limited edition size.
Prints are packaged using protective, archival-appropriate materials selected to help prevent bending, moisture exposure, and damage during transit. Packaging methods may vary depending on the dimensions and presentation of the print.
Shipping arrangements, costs, and any special handling requirements are confirmed during the purchasing process.